Privacy Policy

UNIQ is committed to protecting your privacy and handling your personal information with care, integrity and transparency.

Many of our clients are internationally mobile investors, property owners, purchasers and families making significant lifestyle and financial decisions. We recognise the importance of protecting your personal information and are committed to managing it responsibly in accordance with the Privacy Act 2020 and other applicable New Zealand laws.

This Privacy Policy explains how we collect, use, store and disclose your personal information when you engage with UNIQ, visit our website, enquire about our services, or otherwise interact with us.

Who We Are

UNIQ is a trading brand of Goodwin Realty Limited.

Our services include, but are not limited to:

Luxury residential property sales
Buyer agency services
Curated stays
Investor migration support
Property advisory
Concierge and relocation services
Introductions to trusted professional advisers

What Personal Information We Collect

Depending on the services you require, we may collect personal information including:

Your name
Contact details (email address, phone number and postal address)
Country of residence and preferred location
Identification documents where required (such as passport or driver's licence)
Property ownership or purchasing requirements
Investment objectives
Residency or relocation requirements
Financial information relevant to a transaction (where required)
Information relating to enquiries, inspections or consultations
Booking information for curated stays
Communications you have with us
Website usage information
Marketing preferences
Any other information you voluntarily provide.

How We Collect Your Information

We may collect personal information:

Directly from you when you contact us
Through our website
Through enquiry forms
During meetings, inspections or consultations
When you subscribe to updates or newsletters
When you engage our services
Through trusted referral partners where you have authorised the referral
From publicly available sources where permitted by law
From third parties where you have provided consent or where authorised by law.

Why We Collect Your Information

We collect personal information so we can:

Respond to your enquiries
Provide our services
Assist you in purchasing or selling property
Arrange curated stays and relocation services
Connect you with trusted professional advisers where requested
Verify your identity where required
Comply with legal and regulatory obligations
Administer contracts and transactions
Improve our services and website
Send relevant marketing communications where you have consented or where otherwise permitted by law
Maintain our business records
Protect our legal rights and interests
Carry out any other purpose authorised by you or required by law.

Sharing Your Information

We respect your privacy and do not sell your personal information.

Where necessary, we may share your information with trusted third parties including:

Legal advisers
Immigration advisers
Accountants and tax advisers
Banking and finance professionals
Insurance advisers
Valuers and building professionals
Property inspectors
Marketing providers
Technology and cloud service providers
Payment processors
Government agencies where required by law
Professional advisers engaged to assist with your transaction
Other parties where you have instructed or authorised us to do so.

We only disclose personal information where reasonably necessary to provide our services or where required or permitted under the Privacy Act 2020 or other applicable legislation.

International Clients

UNIQ works with clients from around the world.

Where your personal information is transferred outside New Zealand, or accessed by trusted overseas service providers, we will take reasonable steps to ensure your information continues to receive appropriate protection consistent with the Privacy Act 2020 or obtain your consent where required.

Storage and Security

We take reasonable steps to protect your personal information from loss, unauthorised access, misuse, alteration or disclosure.

Your information may be stored securely using electronic systems, cloud-based platforms and physical records.

While we take appropriate security measures, no method of electronic transmission or storage can be guaranteed to be completely secure.

Retention of Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes and enforce agreements.

Where information is no longer required, we will securely destroy or permanently de-identify it where practicable.

Marketing Communications

With your consent, or where otherwise permitted by law, we may send you updates about:

New property opportunities
Curated stays
Market insights
Investor migration information
UNIQ news and events
Other services that may be relevant to you.

You may unsubscribe from marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly.

Cookies and Website Analytics

Our website uses cookies and similar technologies to improve your browsing experience and better understand how visitors use our website.

These technologies may collect information such as:

IP address
Browser type
Device information
Pages visited
Time spent on our website
Referral sources
General geographic location.

We may also use website analytics and digital marketing platforms to improve our website performance, understand visitor behaviour and deliver more relevant content.

You can manage cookies through your browser settings; however, disabling cookies may affect certain website functionality.

Links to Other Websites

Our website may contain links to external websites.

These websites operate independently from UNIQ, and we are not responsible for their privacy practices or content. We encourage you to review their privacy policies before providing personal information.

Accessing or Correcting Your Information

You have the right to request access to the personal information we hold about you and to request correction of any information you believe is inaccurate or incomplete.

To make a request, please contact our Privacy Officer using the details below.

Privacy Complaints

If you have concerns about how your personal information has been handled, we encourage you to contact us first so we can work to resolve the issue promptly.

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner.

Website: https://www.privacy.org.nz

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, legal obligations or technology.

Any changes will become effective when the updated Privacy Policy is published on our website.

Contact Us

Privacy Officer
Catherine Goodwin

UNIQ
Email: catherine@uniq.co.nz
Phone: +64 9 373 4400

If you have any questions about this Privacy Policy or the way we handle your personal information, please contact our Privacy Officer.